“I am not telling you it’s going to be easy; I am telling you it’s going to be worth it” – Art Williams

Staff members with grievance relating to their employment may use the procedure below to seek satisfactory solution. The hotel will endeavor to resolve grievance as quickly as possible to the satisfaction of the individuals concerned. Where this is not possible, every effort will be made to explain the reasons for the decision and where staff members are not satisfied with the outcome they have the right to pursue their grievance to the next stage.
It is expected that most grievances will be resolved during the informal discussions. Staff members who have raised grievances will be treated fairly at all times before, during and after the conclusion of the grievance hearing(s)

Course Outline:

• To provide a framework for dealing with employee complaints fairly and promptly that have not been resolved satisfactorily in the course of day to day working relationships.
• To recognize the right of employees to seek redress for grievances relating to their employment.
Expand
To give fair consideration to all grievances and where possible to resolve them quickly and locally and to the satisfaction of all concerned.
In the event of unsuccessful resolution; to inform the employee of his or her right to take the grievance to the next stage of the procedure.